• June 3, 2020

A Guide to Employee Engagement Measurement

Employee engagement is a popular concept among many managers and advisors of human resources. According to the research literature, an organization with higher employee engagement rates can make better achievements ...

How to Receive Effective Employee Feedback?

The most prominent goal followed by evaluating employee performance, measuring customer satisfaction, and performing a variety of organizational evaluations is to receive/provide feedback for improvement. Many organizations ...

How to Start Customer Loyalty Measurement?

Customer loyalty is one of the key business indices. According to the literature review, most organizations seek to increase loyalty, maintain satisfaction and retain customers by implementing and using the “customer voice” program.

How do Customer Experience Measures work?

Customer experience will be the most important competitive advantage and distinction of brands by 2020 (ref.). Futuristic and pioneering companies that focus on customer experience scores instead of fighting over prices have ...

How should customer satisfaction be evaluated?

The first customer complaint in human history was recorded in 1750. The manuscript shows that the customer was dissatisfied with the low product quality, delayed delivery, and a broken promise by the vendor. After 3000 years in 1852 ...