In a research project conducted in 1920, small and large companies were asked about their priorities for the next five years. It
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For many years, customer centricity has been the slogan of many companies, but have they actually been able to achieve this? Answering
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Many companies around the world want to attract more customers and ensure customer success by improving customer service and customer experience management.
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«Customers who have bought from you several times before (regular customers) are 60% more likely to buy from your business than new
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With the emergence of the Corona virus, online business has boomed to the extent that some experts believe that this massive epidemic
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Marketing and sales plans or competition of companies with other brands are formulated in order to increase the number of customers and
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«How likely is it that you would recommend us to your friends?» That is the last sentence your customers are expecting to
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Customer experience management comes on top of business priorities in the next five years. Companies that focus on customer experience reduce defection
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Customer Segmentation is a process by which you divide customers into similar or different groups. The more you know your customers, the
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Customer Experience
Customer Experience
Customer Experience
Customer Experience
Customer Experience
Customer Experience
Customer Experience
Customer Experience
Customer Experience
Customer Experience
How to receive call center feedback from customers?
Customer feedback is an integral part of call center management, and regardless of the methods you employ to measure customer satisfaction, receiving
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