Category : Customer Experience

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Creating a customer club – From strategy to implementation and

kamal hani Nov 27, 2022

«Customers who have bought from you several times before (regular customers) are 60% more likely to buy from your business than new
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Customer Experience Management and Improvement Solutions to Increase Customer Loyalty

kamal hani Nov 16, 2022

With the emergence of the Corona virus, online business has boomed to the extent that some experts believe that this massive epidemic
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Brand Penetration – All you need to know to measure

kamal hani Nov 15, 2022

Marketing and sales plans or competition of companies with other brands are formulated in order to increase the number of customers and
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The Net Promoter Score (NPS) and its Applications

kamal hani Sep 20, 2022

«How likely is it that you would recommend us to your friends?» That is the last sentence your customers are expecting to
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A Full Guide to Evaluating and Improving Customer Experience Management

kamal hani Sep 16, 2022

Customer experience management comes on top of business priorities in the next five years. Companies that focus on customer experience reduce defection
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Customer Segmentation – An exceptional technique to increase customer satisfaction

kamal hani Aug 26, 2022

Customer Segmentation is a process by which you divide customers into similar or different groups. The more you know your customers, the
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How to receive call center feedback from customers?

kamal hani Apr 12, 2022

Customer feedback is an integral part of call center management, and regardless of the methods you employ to measure customer satisfaction, receiving
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Seven ways to get Customer Feedback

porsline admin Apr 4, 2022

Getting customer feedback is really important for businesses concerned with the process of producing goods or providing services to customers. Not only
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Sample Questions one must ask in a Customer Survey Questionnaire

porsline admin Apr 4, 2022

Most of the big and successful companies in the world have been recently trying to put customers at the center of their
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The Best Time to Send a Customer Satisfaction Survey

kamal hani Mar 9, 2022

If you want to measure customer satisfaction correctly, you need to have a good knowledge of customer satisfaction measurement techniques. One of
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