You might think that designing a standard survey takes hours or requires reading a lot of articles and books. But you should
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What is your strategy to measure the views and opinions of others about some topic? For example, when you want to know
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The golden method of efficient managers in the past and present has always been to look at the organization from the customers’
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Currently, companies that want to adapt to new conditions and to be more creative face many challenges. One of these challenges is
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“Hello dear reader! Please tell me if you are male or female. Are you an employee or an employer? How much is
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In a research project conducted in 1920, small and large companies were asked about their priorities for the next five years. It
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“Just one unpleasant experience is enough for your restaurant customers to choose another restaurant”. This sentence is what we see at the
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For many years, customer centricity has been the slogan of many companies, but have they actually been able to achieve this? Answering
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Many companies around the world want to attract more customers and ensure customer success by improving customer service and customer experience management.
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«Customers who have bought from you several times before (regular customers) are 60% more likely to buy from your business than new
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