Porsline Blog

March 28, 2023Customer Satisfaction Online survey

Everything about restaurant and café customer survey

“ Just one unpleasant experience is enough for your restaurant customers to choose another restaurant”. This sentence is what we see at the beginning of one of the scientific-research papers of Future Business journal.

March 28, 2023

Customer Satisfaction.Online survey

Everything about restaurant and café customer survey

“ Just one unpleasant experience is enough for your restaurant customers to choose another restaurant”. This sentence is what we see at the beginning of one of the scientific-research papers of Future Business journal.

December 19, 2022Customer Experience

The ultimate guide to drawing the customer journey map + some tools & examples

For many years, customer centricity has been the slogan of many companies, but have they actually been able to achieve this? Answering this question is not simple. That is why, in this post, we aim to talk more about customer journey map.

December 19, 2022

Customer Experience

The ultimate guide to drawing the customer journey map + some tools & examples

For many years, customer centricity has been the slogan of many companies, but have they actually been able to achieve this? Answering this question is not simple. That is why, in this post, we aim to talk more about customer journey map.

December 13, 2022Customer Experience

What are customer service and customer success and how are they related to customer experience?

Many companies around the world want to attract more customers and ensure customer success by improving customer service and customer experience management.

December 13, 2022

Customer Experience

What are customer service and customer success and how are they related to customer experience?

Many companies around the world want to attract more customers and ensure customer success by improving customer service and customer experience management.

November 27, 2022Customer Experience

Creating a customer club – From strategy to implementation and analysis

«Customers who have bought from you several times before (regular customers) are 60% more likely to buy from your business than new customers.» At first glance, the above sentence might seem exaggerated.

November 27, 2022

Customer Experience

Creating a customer club – From strategy to implementation and analysis

«Customers who have bought from you several times before (regular customers) are 60% more likely to buy from your business than new customers.» At first glance, the above sentence might seem exaggerated.

November 16, 2022Customer Experience

Customer Experience Management and Improvement Solutions to Increase Customer Loyalty

With the emergence of the Corona virus, online business has boomed to the extent that some experts believe that this massive epidemic has led to the development of online business by 5 years.

November 16, 2022

Customer Experience

Customer Experience Management and Improvement Solutions to Increase Customer Loyalty

With the emergence of the Corona virus, online business has boomed to the extent that some experts believe that this massive epidemic has led to the development of online business by 5 years.

November 15, 2022Customer Experience

Brand Penetration – All you need to know to measure and improve it

Marketing and sales plans or competition of companies with other brands are formulated in order to increase the number of customers and the growth of the company’s market share.

November 15, 2022

Customer Experience

Brand Penetration – All you need to know to measure and improve it

Marketing and sales plans or competition of companies with other brands are formulated in order to increase the number of customers and the growth of the company’s market share.

September 20, 2022Customer Experience

The Net Promoter Score (NPS) and its Applications

«How likely is it that you would recommend us to your friends?» That is the last sentence your customers are expecting to hear.

September 20, 2022

Customer Experience

The Net Promoter Score (NPS) and its Applications

«How likely is it that you would recommend us to your friends?» That is the last sentence your customers are expecting to hear.

September 16, 2022Customer Experience

A Full Guide to Evaluating and Improving Customer Experience Management + some Recommended Books

Customer experience management comes on top of business priorities in the next five years. Companies that focus on customer experience reduce defection rates and thus increase their revenue and make more profits.

September 16, 2022

Customer Experience

A Full Guide to Evaluating and Improving Customer Experience Management + some Recommended Books

Customer experience management comes on top of business priorities in the next five years. Companies that focus on customer experience reduce defection rates and thus increase their revenue and make more profits.

September 5, 2022Market Research

Brand Awareness: A Guide for Market Research and Marketing Managers

Brand awareness is a dimension of the Brand Experience Management – BX program. The goal of the brand experience studies is to measure the performance of the most important organizational asset, which is the “Brand”.

September 5, 2022

Market Research

Brand Awareness: A Guide for Market Research and Marketing Managers

Brand awareness is a dimension of the Brand Experience Management – BX program. The goal of the brand experience studies is to measure the performance of the most important organizational asset, which is the “Brand”.

August 26, 2022Customer Experience

Customer Segmentation – An exceptional technique to increase customer satisfaction

Customer Segmentation is a process by which you divide customers into similar or different groups.

August 26, 2022

Customer Experience

Customer Segmentation – An exceptional technique to increase customer satisfaction

Customer Segmentation is a process by which you divide customers into similar or different groups.