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All Market Research Customer Experience Employee Experience Change Management Customer Satisfaction Online survey

January 5, 2024Customer Experience

How to best measure the effectiveness of a webinar?

How to best measure the effectiveness of a webinar?

«Our company has held several webinars and 90% of the participants were satisfied!» Now where did this percentage come from? and with what level of confidence do we say it? The answers to these questions are very simple: from the results of the webin

How to best measure the effectiveness of a webinar?

January 5, 2024

Customer Experience

How to best measure the effectiveness of a webinar?

«Our company has held several webinars and 90% of the participants were satisfied!» Now where did this percentage come from? and with what level of confidence do we say it? The answers to these questions are very simple: from the results of the webin

January 2, 2024Customer Experience

The Ultimate Guide to Measuring Customer Loyalty

The Ultimate Guide to Measuring Customer Loyalty

Maybe you think that the Customer Loyalty metric is obsolete and is no longer considered a standard for measuring customer and brand loyalty because nowadays, customers become loyal to a certain brand only by lowering prices, and if a brand raises it

The Ultimate Guide to Measuring Customer Loyalty

January 2, 2024

Customer Experience

The Ultimate Guide to Measuring Customer Loyalty

Maybe you think that the Customer Loyalty metric is obsolete and is no longer considered a standard for measuring customer and brand loyalty because nowadays, customers become loyal to a certain brand only by lowering prices, and if a brand raises it

December 25, 2023Customer Experience

How to make money from your Instagram store using the online order form?

How to make money from your Instagram store using the online order form?

You must have heard a lot these days that many marketers have closed their physical stores and created a page on Instagram. By creating an Instagram store, their customers have multiplied.

How to make money from your Instagram store using the online order form?

December 25, 2023

Customer Experience

How to make money from your Instagram store using the online order form?

You must have heard a lot these days that many marketers have closed their physical stores and created a page on Instagram. By creating an Instagram store, their customers have multiplied.

March 29, 2023Customer Experience

How to develop customer experience strategy better than competitors? (A complete guide with examples)

How to develop customer experience strategy better than competitors? (A complete guide with examples)

In a research project conducted in 1920, small and large companies were asked about their priorities for the next five years.

How to develop customer experience strategy better than competitors? (A complete guide with examples)

March 29, 2023

Customer Experience

How to develop customer experience strategy better than competitors? (A complete guide with examples)

In a research project conducted in 1920, small and large companies were asked about their priorities for the next five years.

December 19, 2022Customer Experience

The ultimate guide to drawing the customer journey map + some tools & examples

The ultimate guide to drawing the customer journey map + some tools & examples

For many years, customer centricity has been the slogan of many companies, but have they actually been able to achieve this? Answering this question is not simple. That is why, in this post, we aim to talk more about customer journey map.

The ultimate guide to drawing the customer journey map + some tools & examples

December 19, 2022

Customer Experience

The ultimate guide to drawing the customer journey map + some tools & examples

For many years, customer centricity has been the slogan of many companies, but have they actually been able to achieve this? Answering this question is not simple. That is why, in this post, we aim to talk more about customer journey map.

December 13, 2022Customer Experience

What are customer service and customer success and how are they related to customer experience?

What are customer service and customer success and how are they related to customer experience?

Many companies around the world want to attract more customers and ensure customer success by improving customer service and customer experience management.

What are customer service and customer success and how are they related to customer experience?

December 13, 2022

Customer Experience

What are customer service and customer success and how are they related to customer experience?

Many companies around the world want to attract more customers and ensure customer success by improving customer service and customer experience management.

November 27, 2022Customer Experience

Creating a customer club – From strategy to implementation and analysis

Creating a customer club – From strategy to implementation and analysis

«Customers who have bought from you several times before (regular customers) are 60% more likely to buy from your business than new customers.» At first glance, the above sentence might seem exaggerated.

Creating a customer club – From strategy to implementation and analysis

November 27, 2022

Customer Experience

Creating a customer club – From strategy to implementation and analysis

«Customers who have bought from you several times before (regular customers) are 60% more likely to buy from your business than new customers.» At first glance, the above sentence might seem exaggerated.

November 16, 2022Customer Experience

Customer Experience Management and Improvement Solutions to Increase Customer Loyalty

Customer Experience Management and Improvement Solutions to Increase Customer Loyalty

With the emergence of the Corona virus, online business has boomed to the extent that some experts believe that this massive epidemic has led to the development of online business by 5 years.

Customer Experience Management and Improvement Solutions to Increase Customer Loyalty

November 16, 2022

Customer Experience

Customer Experience Management and Improvement Solutions to Increase Customer Loyalty

With the emergence of the Corona virus, online business has boomed to the extent that some experts believe that this massive epidemic has led to the development of online business by 5 years.

November 15, 2022Customer Experience

Brand Penetration – All you need to know to measure and improve it

Marketing and sales plans or competition of companies with other brands are formulated in order to increase the number of customers and the growth of the company’s market share.

November 15, 2022

Customer Experience

Brand Penetration – All you need to know to measure and improve it

Marketing and sales plans or competition of companies with other brands are formulated in order to increase the number of customers and the growth of the company’s market share.

September 20, 2022Customer Experience

The Net Promoter Score (NPS) and its Applications

The Net Promoter Score (NPS) and its Applications

«How likely is it that you would recommend us to your friends?» That is the last sentence your customers are expecting to hear.

The Net Promoter Score (NPS) and its Applications

September 20, 2022

Customer Experience

The Net Promoter Score (NPS) and its Applications

«How likely is it that you would recommend us to your friends?» That is the last sentence your customers are expecting to hear.

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