Maybe you think that the Customer Loyalty metric is obsolete and is no longer considered a standard for measuring customer and brand
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Tags : #customer experience management
In a research project conducted in 1920, small and large companies were asked about their priorities for the next five years. It
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“Just one unpleasant experience is enough for your restaurant customers to choose another restaurant”. This sentence is what we see at the
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Many companies around the world want to attract more customers and ensure customer success by improving customer service and customer experience management.
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With the emergence of the Corona virus, online business has boomed to the extent that some experts believe that this massive epidemic
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Customer Experience
The Net Promoter Score (NPS) and its Applications
«How likely is it that you would recommend us to your friends?» That is the last sentence your customers are expecting to
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Customer experience management comes on top of business priorities in the next five years. Companies that focus on customer experience reduce defection
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Customer Segmentation is a process by which you divide customers into similar or different groups. The more you know your customers, the
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Most of the big and successful companies in the world have been recently trying to put customers at the center of their
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Customer experience will be the most important competitive advantage and distinction of brands by 2020 (ref.). Futuristic and pioneering companies that focus
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