Porsline Blog

March 29, 2023Customer Experience

How to develop customer experience strategy better than competitors? (A complete guide with examples)

In a research project conducted in 1920, small and large companies were asked about their priorities for the next five years.

March 29, 2023

Customer Experience

How to develop customer experience strategy better than competitors? (A complete guide with examples)

In a research project conducted in 1920, small and large companies were asked about their priorities for the next five years.

December 19, 2022Customer Experience

The ultimate guide to drawing the customer journey map + some tools & examples

For many years, customer centricity has been the slogan of many companies, but have they actually been able to achieve this? Answering this question is not simple. That is why, in this post, we aim to talk more about customer journey map.

December 19, 2022

Customer Experience

The ultimate guide to drawing the customer journey map + some tools & examples

For many years, customer centricity has been the slogan of many companies, but have they actually been able to achieve this? Answering this question is not simple. That is why, in this post, we aim to talk more about customer journey map.

November 27, 2022Customer Experience

Creating a customer club – From strategy to implementation and analysis

«Customers who have bought from you several times before (regular customers) are 60% more likely to buy from your business than new customers.» At first glance, the above sentence might seem exaggerated.

November 27, 2022

Customer Experience

Creating a customer club – From strategy to implementation and analysis

«Customers who have bought from you several times before (regular customers) are 60% more likely to buy from your business than new customers.» At first glance, the above sentence might seem exaggerated.

November 16, 2022Customer Experience

Customer Experience Management and Improvement Solutions to Increase Customer Loyalty

With the emergence of the Corona virus, online business has boomed to the extent that some experts believe that this massive epidemic has led to the development of online business by 5 years.

November 16, 2022

Customer Experience

Customer Experience Management and Improvement Solutions to Increase Customer Loyalty

With the emergence of the Corona virus, online business has boomed to the extent that some experts believe that this massive epidemic has led to the development of online business by 5 years.

November 15, 2022Customer Experience

Brand Penetration – All you need to know to measure and improve it

Marketing and sales plans or competition of companies with other brands are formulated in order to increase the number of customers and the growth of the company’s market share.

November 15, 2022

Customer Experience

Brand Penetration – All you need to know to measure and improve it

Marketing and sales plans or competition of companies with other brands are formulated in order to increase the number of customers and the growth of the company’s market share.

September 16, 2022Customer Experience

A Full Guide to Evaluating and Improving Customer Experience Management + some Recommended Books

Customer experience management comes on top of business priorities in the next five years. Companies that focus on customer experience reduce defection rates and thus increase their revenue and make more profits.

September 16, 2022

Customer Experience

A Full Guide to Evaluating and Improving Customer Experience Management + some Recommended Books

Customer experience management comes on top of business priorities in the next five years. Companies that focus on customer experience reduce defection rates and thus increase their revenue and make more profits.