For many years, customer centricity has been the slogan of many companies, but have they actually been able to achieve this? Answering
Read more »
Many companies around the world want to attract more customers and ensure customer success by improving customer service and customer experience management.
Read more »
«Customers who have bought from you several times before (regular customers) are 60% more likely to buy from your business than new
Read more »
With the emergence of the Corona virus, online business has boomed to the extent that some experts believe that this massive epidemic
Read more »
Marketing and sales plans or competition of companies with other brands are formulated in order to increase the number of customers and
Read more »
«How likely is it that you would recommend us to your friends?» That is the last sentence your customers are expecting to
Read more »
Customer experience management comes on top of business priorities in the next five years. Companies that focus on customer experience reduce defection
Read more »
Brand awareness is a dimension of the Brand Experience Management – BX program. The goal of the brand experience studies is to
Read more »
Customer Experience
Customer Experience
Customer Experience
Customer Experience
Customer Experience
Customer Experience
Customer Experience
Customer Experience
Customer Segmentation – An exceptional technique to increase customer satisfaction
Customer Segmentation is a process by which you divide customers into similar or different groups. The more you know your customers, the
Read more »
Customer feedback is an integral part of call center management, and regardless of the methods you employ to measure customer satisfaction, receiving
Read more »