A call center survey is a form that the call center manager provides to get customer feedback from the call center. The call center specialist is the one who communicates with the customers on behalf of you. So it is essential to know the customers' feedback on every specialist.
Use the call center survey to determine the customers' satisfaction rate. In the Porsline free call center survey, you can understand the specialist's misbehavior, inadequate or incorrect response to customers' needs, and insufficient expert knowledge. You can customize your call center survey questions based on your needs and goals.