How to set up notification via messaging app?

A new form response often needs action from someone on your team, not just storage in the Results Table. With Porsline’s online form builder, Messaging App Notifications can automatically send response information to you, a Telegram group or a channel after a submission is recorded.

This video shows how to connect Telegram, select recipients and personalise the notification with information collected in your form.

What You Will Learn

• Connect Porsline to Telegram through PorslineBot.
• Send notifications to your personal Telegram account.
• Notify a Telegram group or channel.
• Add and manage notification recipients.
• Customise the message title and body.
• Insert questions, answers or variables into the notification using @.

For Telegram channels, the PorslineBot needs the appropriate channel access before it can deliver notifications.

When Messaging App Notifications Are Useful

Messaging App Notifications are useful when a submitted response should reach the responsible person or team without requiring them to monitor Porsline continuously. They can turn a new submission into a visible operational update inside an existing team communication channel.

Notify a Registration Team About New Attendees

When people submit an event registration form, the registration team may need the attendee details straight away to prepare follow-up actions.

A Telegram notification can send relevant submission information to the person or group responsible for registrations as soon as the response is recorded.

Route Customer Feedback to the Right Team

In customer experience surveys, feedback often needs to reach support or CX teams quickly. Sending response details to a shared Telegram group or channel can make new feedback visible without requiring every team member to access the Results Table.

The message title and body can include relevant form answers or variables, helping recipients understand the submission before opening Porsline.

Before using the feature in a live workflow, submit a test response and confirm the recipient, message content and dynamic values appear as expected.