Category : Customer Experience

Customer Experience Customer Experience Customer Experience Customer Experience Customer Experience Customer Experience Customer Experience Customer Experience Customer Experience Customer Experience

How to best measure the effectiveness of a webinar?

kamal hani Jan 5, 2024

«Our company has held several webinars and 90% of the participants were satisfied!» Now where did this percentage come from? and with
Read more  »

The Ultimate Guide to Measuring Customer Loyalty

kamal hani Jan 2, 2024

Maybe you think that the Customer Loyalty metric is obsolete and is no longer considered a standard for measuring customer and brand
Read more  »

How to make money from your Instagram store using the

kamal hani Dec 25, 2023

You must have heard a lot these days that many marketers have closed their physical stores and created a page on Instagram.
Read more  »

How to develop customer experience strategy better than competitors? (A

kamal hani Mar 29, 2023

In a research project conducted in 1920, small and large companies were asked about their priorities for the next five years. It
Read more  »

The ultimate guide to drawing the customer journey map +

kamal hani Dec 19, 2022

For many years, customer centricity has been the slogan of many companies, but have they actually been able to achieve this? Answering
Read more  »

What are customer service and customer success and how are

kamal hani Dec 13, 2022

Many companies around the world want to attract more customers and ensure customer success by improving customer service and customer experience management.
Read more  »

Creating a customer club – From strategy to implementation and

kamal hani Nov 27, 2022

«Customers who have bought from you several times before (regular customers) are 60% more likely to buy from your business than new
Read more  »

Customer Experience Management and Improvement Solutions to Increase Customer Loyalty

kamal hani Nov 16, 2022

With the emergence of the Corona virus, online business has boomed to the extent that some experts believe that this massive epidemic
Read more  »

Brand Penetration – All you need to know to measure

kamal hani Nov 15, 2022

Marketing and sales plans or competition of companies with other brands are formulated in order to increase the number of customers and
Read more  »

The Net Promoter Score (NPS) and its Applications

kamal hani Sep 20, 2022

«How likely is it that you would recommend us to your friends?» That is the last sentence your customers are expecting to
Read more  »