«Customers who have bought from you several times before (regular customers) are 60% more likely to buy from your business than new
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Tags : customer retention and loyalty
Customer Experience
Customer Experience
Customer Experience
The Net Promoter Score (NPS) and its Applications
«How likely is it that you would recommend us to your friends?» That is the last sentence your customers are expecting to
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Customer experience management comes on top of business priorities in the next five years. Companies that focus on customer experience reduce defection
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Customer loyalty is one of the key business indices. According to the literature review, most organizations seek to increase loyalty, maintain satisfaction
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