• October 23, 2020

Tags : What is the customer loyalty index?

How to Start Customer Loyalty Measurement?

Customer loyalty is one of the key business indices. According to the literature review, most organizations seek to increase loyalty, maintain satisfaction and retain customers by implementing and using the “customer voice” program.

How do Customer Experience Measures work?

Customer experience will be the most important competitive advantage and distinction of brands by 2020 (ref.). Futuristic and pioneering companies that focus on customer experience scores instead of fighting over prices have ...