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"long_description": "<!-- wp:paragraph -->\r\n<p>A call center survey is a form that the call center manager provides to get <strong>customer feedback</strong> from the call center. The call center specialist is the one who communicates with the customers on behalf of you. So it is essential to know the customers' feedback on every specialist.</p>\r\n<!-- /wp:paragraph -->\r\n<p> </p>\r\n<!-- wp:paragraph -->\r\n<p>Use the call center survey to determine the customers' satisfaction rate. In the <strong>Porsline free call center survey</strong>, you can understand the specialist's misbehavior, inadequate or incorrect response to customers' needs, and insufficient expert knowledge. You can customize your call center survey questions based on your needs and goals.</p>\r\n<!-- /wp:paragraph -->",
"short_description": "Measure the satisfaction of customers communicating with your brand through the call center.",
"title": "Call Center Survey",
"title_color": 1,
"embedding_link": "https://templates.porsline.com/s/sEjSzeK",
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"id": 33,
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"long_description": "<!-- wp:paragraph -->\r\n<p>NPS survey or net promoter score survey shows how much your customers are willing <strong>to recommend your brand to others</strong>. To know which of your customers are loyal to you and which of them are passive or have negative feelings, run the NPS survey questionnaire and ask them how they feel about your products and services.</p>\r\n<!-- /wp:paragraph -->",
"short_description": "Measure Net Promoter Score to find out which customers are loyal to your brand.",
"title": "NPS Survey",
"title_color": 1,
"embedding_link": "https://templates.porsline.com/s/DuMCVMz",
"thumbnail_image": "/media/Porsline_Survey_en_%D9%BE%D8%B1%D8%B3%D8%B4%D9%86%D8%A7%D9%85%D9%87_NPS_%D8%B4%D8%A7%D8%AE%D8%B5_%D8%AE%D8%A7%D9%84%D8%B5_%D9%85%D8%B1%D9%88%D8%AC%D8%A7%D9%86__OaXa52Q.jpg",
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"usage_guide": "<p class=\"\"><span data-start=\"1383\" data-end=\"1413\">This article guides marketing and customer experience teams on how to design, run, and interpret an NPS survey to measure customer loyalty across Europe, Canada, and Australia. Readers will learn the fundamentals of NPS, best practices for execution, and strategies to improve their score using Porsline’s powerful survey platform.</span></p><h3 data-start=\"1379\" data-end=\"1413\"><strong data-start=\"1383\" data-end=\"1413\">What is an NPS Survey?</strong></h3><p data-start=\"1414\" data-end=\"1572\">An NPS survey measures the likelihood that customers will recommend your business to others, using a simple question scored from 0 to 10.</p><ul data-start=\"1594\" data-end=\"1838\"><li data-start=\"1594\" data-end=\"1676\"><p data-start=\"1596\" data-end=\"1676\"><strong data-start=\"1596\" data-end=\"1609\">Promoters</strong> (score 9–10): Loyal customers who actively recommend your brand.</p>\r\n</li>\r\n<li data-start=\"1677\" data-end=\"1761\">\r\n<p data-start=\"1679\" data-end=\"1761\"><strong data-start=\"1679\" data-end=\"1691\">Passives</strong> (score 7–8): Satisfied but not enthusiastic — at risk of switching.</p>\r\n</li>\r\n<li data-start=\"1762\" data-end=\"1838\">\r\n<p data-start=\"1764\" data-end=\"1838\"><strong data-start=\"1764\" data-end=\"1778\">Detractors</strong> (score 0–6): Unhappy customers who may discourage others.</p>\r\n</li>\r\n</ul><p data-start=\"1840\" data-end=\"2022\">The Net Promoter Score is calculated by subtracting the percentage of Detractors from the percentage of Promoters.<br data-start=\"1954\" data-end=\"1957\">\r\n<strong data-start=\"1957\" data-end=\"1969\">Example:</strong> If 60% are promoters, 20% are detractors → NPS = 40.</p><p>\r\n\r\n\r\n\r\n\r\n</p><p data-start=\"2024\" data-end=\"2142\">NPS is a simple yet powerful metric for tracking customer loyalty and predicting business growth.</p><h3 data-start=\"2149\" data-end=\"2210\"><strong data-start=\"2153\" data-end=\"2210\">Why NPS Matters for Europe, Canada, and Australia</strong></h3><p data-start=\"2211\" data-end=\"2325\">In markets with high competition and sophisticated consumers, loyalty directly impacts revenue.</p><ul data-start=\"2347\" data-end=\"2568\"><li data-start=\"2347\" data-end=\"2415\"><p data-start=\"2349\" data-end=\"2415\"><strong data-start=\"2349\" data-end=\"2360\">Europe:</strong> Consumers value transparency and consistent service.</p>\r\n</li>\r\n<li data-start=\"2416\" data-end=\"2490\">\r\n<p data-start=\"2418\" data-end=\"2490\"><strong data-start=\"2418\" data-end=\"2429\">Canada:</strong> Reputation and word-of-mouth are key to long-term success.</p>\r\n</li>\r\n<li data-start=\"2491\" data-end=\"2568\">\r\n<p data-start=\"2493\" data-end=\"2568\"><strong data-start=\"2493\" data-end=\"2507\">Australia:</strong> Customers expect responsiveness and localised experiences.</p>\r\n</li>\r\n</ul><p data-start=\"2570\" data-end=\"2731\">Using NPS allows brands to benchmark performance against regional averages.<br></p><p data-start=\"2733\" data-end=\"2849\">Regional customer expectations differ, and a tailored NPS strategy can give your brand an edge.</p><h3 data-start=\"2856\" data-end=\"2908\"><strong data-start=\"2860\" data-end=\"2908\">Best Practices for Running an NPS Survey</strong></h3><p data-start=\"2909\" data-end=\"3003\">Getting accurate and actionable NPS results depends on smart survey design.</p><ul data-start=\"3025\" data-end=\"3442\"><li data-start=\"3025\" data-end=\"3143\"><p data-start=\"3027\" data-end=\"3143\">Keep the core question clear: <em data-start=\"3057\" data-end=\"3141\">“On a scale of 0–10, how likely are you to recommend us to a friend or colleague?”</em></p>\r\n</li>\r\n<li data-start=\"3144\" data-end=\"3232\">\r\n<p data-start=\"3146\" data-end=\"3232\">Follow up with an open-ended question: <em data-start=\"3185\" data-end=\"3230\">“What’s the primary reason for your score?”</em></p>\r\n</li>\r\n<li data-start=\"3233\" data-end=\"3328\">\r\n<p data-start=\"3235\" data-end=\"3328\">Choose the right timing (e.g., after purchase, support interaction, or service completion).</p>\r\n</li>\r\n<li data-start=\"3329\" data-end=\"3379\">\r\n<p data-start=\"3331\" data-end=\"3379\">Keep the survey short — ideally 1–3 questions.</p>\r\n</li>\r\n<li data-start=\"3380\" data-end=\"3442\">\r\n<p data-start=\"3382\" data-end=\"3442\">Use consistent branding for trust and higher response rates.</p>\r\n</li>\r\n</ul><p data-start=\"3444\" data-end=\"3544\">Simplicity, timing, and follow-up questions are key to an effective NPS survey.</p><p data-start=\"3444\" data-end=\"3544\"><span style=\"font-weight: 700;\">Use Porsline</span> to measure your Net promoter score and see if your brand needs improvement or not.</p><h3 data-start=\"3551\" data-end=\"3592\"><strong data-start=\"3555\" data-end=\"3592\">How to Improve Your NPS Score</strong></h3><p data-start=\"3593\" data-end=\"3669\">An NPS survey is only valuable if you act on the results.</p><ul data-start=\"3691\" data-end=\"4025\"><li data-start=\"3691\" data-end=\"3765\"><p data-start=\"3693\" data-end=\"3765\"><strong data-start=\"3693\" data-end=\"3712\">Close the loop:</strong> Reach out to detractors quickly to resolve issues.</p>\r\n</li>\r\n<li data-start=\"3766\" data-end=\"3864\">\r\n<p data-start=\"3768\" data-end=\"3864\"><strong data-start=\"3768\" data-end=\"3788\">Engage passives:</strong> Offer incentives or improvements to move them into the promoter category.</p>\r\n</li>\r\n<li data-start=\"3865\" data-end=\"3941\">\r\n<p data-start=\"3867\" data-end=\"3941\"><strong data-start=\"3867\" data-end=\"3891\">Celebrate promoters:</strong> Encourage reviews, referrals, and case studies.</p>\r\n</li>\r\n<li data-start=\"3942\" data-end=\"4025\">\r\n<p data-start=\"3944\" data-end=\"4025\"><strong data-start=\"3944\" data-end=\"3964\">Track over time:</strong> Compare results monthly or quarterly to monitor improvement.</p>\r\n</li>\r\n</ul><p data-start=\"4027\" data-end=\"4123\">Improving NPS means listening to feedback and turning insights into action.</p><h3 data-start=\"4130\" data-end=\"4177\"><strong data-start=\"4134\" data-end=\"4177\">Running an NPS Survey with Porsline</strong></h3><p data-start=\"4178\" data-end=\"4281\">Porsline offers all the tools needed to launch and analyse an NPS survey in minutes.</p><ul data-start=\"4303\" data-end=\"4680\"><li data-start=\"4303\" data-end=\"4362\"><p data-start=\"4305\" data-end=\"4362\"><strong data-start=\"4305\" data-end=\"4325\">Custom branding:</strong> Add your logo, colours, and fonts.</p>\r\n</li>\r\n<li data-start=\"4363\" data-end=\"4442\">\r\n<p data-start=\"4365\" data-end=\"4442\"><strong data-start=\"4365\" data-end=\"4387\">Conditional logic:</strong> Show or hide follow-up questions based on responses.</p>\r\n</li>\r\n<li data-start=\"4443\" data-end=\"4535\">\r\n<p data-start=\"4445\" data-end=\"4535\"><strong data-start=\"4445\" data-end=\"4476\">Multi-channel distribution:</strong> Share via email, social media, or embed on your website.</p>\r\n</li>\r\n<li data-start=\"4536\" data-end=\"4607\">\r\n<p data-start=\"4538\" data-end=\"4607\"><strong data-start=\"4538\" data-end=\"4562\">Real-time reporting:</strong> Track NPS instantly with automated charts.</p>\r\n</li>\r\n<li data-start=\"4608\" data-end=\"4680\">\r\n<p data-start=\"4610\" data-end=\"4680\"><strong data-start=\"4610\" data-end=\"4626\">Data export:</strong> Analyse results in Excel or integrate with CRM tools.</p></li></ul><ul data-start=\"4704\" data-end=\"4859\">\r\n<li data-start=\"4704\" data-end=\"4788\">\r\n<p data-start=\"4706\" data-end=\"4788\"><a data-start=\"4706\" data-end=\"4786\" class=\"cursor-pointer\" rel=\"noopener\" href=\"https://survey.porsline.com/n/auth/login/\">Start a free Porsline account</a></p>\r\n</li>\r\n<li data-start=\"4789\" data-end=\"4859\">\r\n<p data-start=\"4791\" data-end=\"4859\"><a data-start=\"4791\" data-end=\"4859\" class=\"cursor-pointer\" rel=\"noopener\" href=\"https://porsline.com/en/survey-templates/\">Explore survey templates</a></p>\r\n</li>\r\n</ul><p data-start=\"2024\" data-end=\"2142\">\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n</p><p data-start=\"4861\" data-end=\"4968\">With Porsline, you can create professional, branded NPS surveys without coding skills.</p><p data-start=\"4861\" data-end=\"4968\">tart measuring your customer loyalty today —<br data-start=\"6272\" data-end=\"6275\">\r\n<a data-start=\"6275\" data-end=\"6351\" class=\"cursor-pointer\" rel=\"noopener\" href=\"https://survey.porsline.com/n/auth/login/\"><strong data-start=\"6276\" data-end=\"6325\">Create your NPS survey with Porsline for free</strong></a> and see how your brand scores.</p><p data-start=\"4861\" data-end=\"4968\"><br></p>\r\n\r\n\r\n<div class=\"faq\" itemscope=\"\" itemtype=\"https://schema.org/FAQPage\"> <div class=\"faq-item\" itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https://schema.org/Question\"> <h3 itemprop=\"name\">What is a good NPS score ?</h3> <div itemprop=\"acceptedAnswer\" itemscope=\"\" itemtype=\"https://schema.org/Answer\"> <p itemprop=\"text\">An NPS above 30 is considered good , while scores above 50 are excellent.</p> </div> </div> <div class=\"faq-item\" itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https://schema.org/Question\"> <h3 itemprop=\"name\">How often should I run an NPS survey?</h3> <div itemprop=\"acceptedAnswer\" itemscope=\"\" itemtype=\"https://schema.org/Answer\"> <p itemprop=\"text\">Most businesses run NPS surveys quarterly or after key customer interactions.</p> </div> </div> <div class=\"faq-item\" itemscope=\"\" itemprop=\"mainEntity\" itemtype=\"https://schema.org/Question\"> <h3 itemprop=\"name\">Can I run an NPS survey online?</h3> <div itemprop=\"acceptedAnswer\" itemscope=\"\" itemtype=\"https://schema.org/Answer\"> <p itemprop=\"text\">Yes. Tools like Porsline make it easy to create, share, and analyse NPS surveys online.</p> </div> </div> </div>",
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"meta_description": "Discover how to run an NPS survey to measure loyalty, improve customer experience, and grow your brand across Europe, Canada, and Australia."
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{
"id": 27,
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"long_description": "<!-- wp:paragraph -->\r\n<p dir=\"ltr\" style=\"text-align: left;\">Based on new research by NewVoiceMedia, poor customer experience resulted in a <strong>loss of $41 billion</strong> in US companies. You definitely, don't want to be a part of these companies! So what is the solution to <strong>be apart from</strong> the consequences of bad customer experiences? </p>\r\n<!-- /wp:paragraph --><!-- wp:paragraph -->\r\n<p dir=\"ltr\" style=\"text-align: left;\">You have to immediately start creating a customer satisfaction survey template, which will help you <strong>save more time and money</strong>.</p>\r\n<!-- /wp:paragraph --><!-- wp:paragraph -->\r\n<p dir=\"ltr\" style=\"text-align: left;\">The correctly written customer satisfaction survey questionnaire will help you get <strong>better feedback</strong> from your customers. </p>\r\n<!-- /wp:paragraph --><!-- wp:paragraph -->\r\n<p dir=\"ltr\" style=\"text-align: left;\">Remember, if you make your customers satisfied, they will come back soon, and with their excellent experiences, they will bring <strong>more customers</strong> to you.</p>\r\n<!-- /wp:paragraph --><!-- wp:paragraph -->\r\n<p dir=\"ltr\" style=\"text-align: left;\">To be sure of your customer satisfaction survey questionnaire, <strong>join Porsline now</strong>, and create your CSAT survey correctly and effectively.</p>\r\n<!-- /wp:paragraph -->",
"short_description": "Collect customer feedback with a customer satisfaction survey",
"title": "Customer Satisfaction Survey Template",
"title_color": 1,
"embedding_link": "https://templates.porsline.com/s/sDbinYq",
"thumbnail_image": "/media/Porsline_Survey_%D9%BE%D8%B1%D8%B3%D8%B4%D9%86%D8%A7%D9%85%D9%87_%D8%B1%D8%B6%D8%A7%DB%8C%D8%AA%D8%B3%D9%86%D8%AC%DB%8C_%D9%85%D8%B4%D8%AA%D8%B1%DB%8Cen_01262022_vjX2ZOi.jpg",
"url_slug": "customer-satisfaction-survey-template",
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"usage_guide": "<h2 dir=\"ltr\" style=\"text-align: left;\"><strong>What is Customer Satisfaction?</strong></h2>\r\n<p style=\"text-align: left;\"><img class=\"wp-image-1345\" style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"../../../../../blog/wp-content/uploads/2020/09/5482.jpg\" alt=\"\" /></p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">Happiness is the keyword for customer satisfaction. Customer satisfaction (CSAT) is a metric used when your customers are happy with your products, services, or experiences. We can measure the degree of customer satisfaction with the customer satisfaction survey. </p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">Steve Walker predicted that in 2020, customer experience is the primary discriminator in a customer's decision to buy a product or service.</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">So if you provide a better experience for your customers, you are the winner. You have to measure your customers' feelings about your brand's product and service to be sure about their happiness and satisfaction. But why and how to measure customer satisfaction and their experience of the brand?</p>\r\n<h2 dir=\"ltr\" style=\"text-align: left;\"><strong>Why is Customer Satisfaction Survey Important?</strong></h2>\r\n<p style=\"text-align: left;\"><img class=\"wp-image-1348\" src=\"../../../../../blog/wp-content/uploads/2020/09/5480.jpg\" alt=\"\" /></p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">As we said earlier, the customers' good experience makes you rich. Companies trying to make their customers satisfied are more likely to experience an increase in revenue and growth. </p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">When a customer is happy with your brand and has a good experience buying your products or services, why should he go elsewhere?</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">Now, you know the importance of customer satisfaction; you may probably ask why a customer satisfaction survey is necessary?</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">The answer is simple: </p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">The customer satisfaction survey is the easiest and fastest way to see your customers are at which level of satisfaction. </p>\r\n<p dir=\"ltr\" style=\"text-align: left;\"><strong>Remember:</strong></p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">If you have 26 unsatisfied customers, only one complains, and the other 25 customers leave you!</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">By creating a client satisfaction survey, you will ensure your brand position in the market, and you will not lose the game to your competitors.</p>\r\n<h2 dir=\"ltr\" style=\"text-align: left;\"><strong>What is the Customer Satisfaction Survey?</strong></h2>\r\n<p style=\"text-align: left;\"><img class=\"wp-image-1344\" src=\"../../../../../blog/wp-content/uploads/2020/09/2978479.jpg\" alt=\"\" /></p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">A customer satisfaction survey, or customer feedback form, is a template for asking some questions about your service or product quality, design and functionality, price, brand, rivals, personnel, and delivery.</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">Before the digital era, CSAT surveys were written on a piece of paper. Imagine a customer in your company is in a hurry, and you insist on filling the form! He chooses some answers randomly and gives you the paper. </p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">Can you imagine a situation worse than that?</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">Nowadays, the customer satisfaction survey is digitalized. It is online, and your customer can fill it when it was possible. </p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">You can send your customer feedback form after they left your restaurant or shop. </p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">These client satisfaction surveys can be designed in different themes and sizes. You can put 5-10 or more questions on it. </p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">By knowing your audience's comments about your brands, you can make changes in your company's different parts to attract more customers and make them more satisfied. </p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">But the critical point is that you should choose the right questions to ask. Because it is by crafting quality questions, you will know the customer's opinion or feedback. </p>\r\n<h2 dir=\"ltr\" style=\"text-align: left;\"><strong>How to Create and Write a Customer Satisfaction Survey?</strong></h2>\r\n<p style=\"text-align: left;\"><img class=\"wp-image-1347\" src=\"../../../../../blog/wp-content/uploads/2020/09/4048544.jpg\" alt=\"\" /></p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">There are five steps to consider in writing a useful customer satisfaction survey questionnaire. To make an impression on your customers and be apart from the masses, you need to focus on your customer satisfaction survey template. </p>\r\n<h3 dir=\"ltr\" style=\"text-align: left;\"><strong>First Step: What are Your Goals for creating a customer feedback survey?</strong></h3>\r\n<p dir=\"ltr\" style=\"text-align: left;\">Why do you want to survey customer feedback? What parts should be investigated? Making your goals clear makes your journey clear. </p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">If you don't know what you want to do, you would not have a reliable result for your client satisfaction survey.</p>\r\n<h3 dir=\"ltr\" style=\"text-align: left;\"><strong>Second Step: Whom do you want to be interviewed in a client satisfaction survey?</strong></h3>\r\n<p dir=\"ltr\" style=\"text-align: left;\">It seems a simple question with a simple answer: the customer!</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">But sometimes it is not that simple. It matters that you survey the customer or the consumer.</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">Whom should you interview in a client satisfaction survey for a car factory? The driver of the company or its CEO?</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">Or in B2B markets, imagine you've bought life insurance for your employees in your company, now who should be interviewed? You or your employees? </p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">This list can go on and on, especially when there are intermediaries in our buying journey. So, this is an essential factor to be considered. To ensure your customer satisfaction survey's reliability, you need to approach your final consumer and intermediaries. </p>\r\n<h3 dir=\"ltr\" style=\"text-align: left;\"><strong>Third Step: What should you ask in a customer satisfaction survey?</strong></h3>\r\n<p dir=\"ltr\" style=\"text-align: left;\">There are some common customer satisfaction survey questions that everyone uses in his template, but you have to pay attention to the items' quality.</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">As we mentioned earlier, the correctly written customer satisfaction questions will help you get better customer feedback and end brand loyalty.</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">To make sure your online survey questions are well done, you can use these questions:</p>\r\n<ul dir=\"ltr\" style=\"text-align: left;\">\r\n<li><strong>Survey your products:</strong></li>\r\n</ul>\r\n<p dir=\"ltr\" style=\"text-align: left;\">The central part of a business is its products or service. To get your customers' feedback, it's crucial to know their opinions about your products and services. By measuring their feedback, you can improve your services and products to serve your customers better and provide better solutions for their needs. Some relevant questions in this part would be:</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">1. Overall, how satisfied are you with your purchase?</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">2. If you were the CEO of our company, what would you change or improve?</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">3. How often do you make use of these products or services?</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">4. What was your main reason for buying from us?</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">5. How do you evaluate the overall quality of this product?</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">6. How was the pricing, in your opinion?</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">7. Did you find the product you are looking for quickly?</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">8.And how likely are you to buy another product from us?</p>\r\n<ul dir=\"ltr\" style=\"text-align: left;\">\r\n<li><strong>Survey some personal questions</strong></li>\r\n</ul>\r\n<p dir=\"ltr\" style=\"text-align: left;\">As we mentioned earlier, it is essential to know whom you are interviewing. By asking demographic questions, you will segment your customers and make a better choice for related improvements. Pay attention to the point that you should not make your customers uncomfortable with your personal questions. So give the option to your customers not to answer the question if they don't want to. Some of the customer satisfaction survey examples are as followed:</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">1. How old are you?</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">2. If applicable, what is your education?</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">3. Where do you live?</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">4. What is your marital status?</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">5. Do you have children?</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">6. What is your employment status?</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">7. What is your gender?</p>\r\n<ul dir=\"ltr\" style=\"text-align: left;\">\r\n<li><strong>Make a scalable satisfaction survey template.</strong></li>\r\n</ul>\r\n<p dir=\"ltr\" style=\"text-align: left;\">You may want to know your customer's feedback about the details of a marketing campaign or an offer. In this case, you cannot ask them for a one-word answer. So, it would be better to make a scalable satisfaction survey template to measure the quantity of that detail. </p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">1. Make a questionnaire with 1 to 5 scale measuring. One is very good, and five is very bad.</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">2. Make a descriptive questionnaire in which you range from very good to awful choices.</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">3. Make an emoji questionnaire to put loved, neutral or sad images to get better clients' feedback.</p>\r\n<ul dir=\"ltr\" style=\"text-align: left;\">\r\n<li><strong>Survey for the experience you left for your customer</strong></li>\r\n</ul>\r\n<p dir=\"ltr\" style=\"text-align: left;\">Customer experience is the future of marketing. If your customer has a good experience buying a product from your company, he will come back with another customer. So it is necessary to ask about his experience with your brand. In his experience, your communications, your staff, and your support team are involved. To ensure a good impression on your customers, you can ask these questions:</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">1. After calling / correspondence/e-mail, does your problem resolved?</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">2. How fast was our support specialist?</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">3. In general, how satisfied are you with the after-sales support service you received?</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">4. In what way have you received our customer support the last time?</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">5. How was the attitude of the sales team with you?</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">6. How successful was our specialist in answering your question?</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">7. Did you like the atmosphere of the shop?</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">8. How were the clothes of the staff?</p>\r\n<ul dir=\"ltr\" style=\"text-align: left;\">\r\n<li><strong>Survey with the open-text feature</strong></li>\r\n</ul>\r\n<p dir=\"ltr\" style=\"text-align: left;\">Your customer should feel comfortable expressing his feelings and opinion about your brand. Open-text questions are an excellent way to ask them to explain their needs and ideas. There is some common question of a CSAT survey:</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">1. In your opinion, how can we improve the quality of our service or after-sale support service?</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">2. How can we improve the purchasing process?</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">3. How can we improve our personnel's relationship with customers?</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">4. What should we do to make our website better?</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">5. Why did you choose to buy from our company/site?</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">6. Please feel free to leave any comments or feedback here.</p>\r\n<ul dir=\"ltr\" style=\"text-align: left;\">\r\n<li><strong>Survey for more communication</strong></li>\r\n</ul>\r\n<p dir=\"ltr\" style=\"text-align: left;\">Now that your customers gave you their feedback, it is time to get their permission for further communications and ask them if they are willing to answer another survey when the changes and improvements were implemented. To do this, you can ask these questions:</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">1. Do you like to be aware of the future progress of the brand?</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">2. Are you willing to answer more surveys again?</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">3. Can we talk back also for other feedback from you?</p>\r\n<h3 dir=\"ltr\" style=\"text-align: left;\"><strong>Fourth step: What should you measure in a customer satisfaction survey?</strong></h3>\r\n<p dir=\"ltr\" style=\"text-align: left;\">To be more accurate, you need to know what exactly you should ask and measure. There is a structured table where we put what you need to measure in a B2B customer satisfaction survey questionnaire.</p>\r\n<table dir=\"ltr\" style=\"float: left;\">\r\n<tbody>\r\n<tr>\r\n<td dir=\"ltr\"><strong>Question Type</strong></td>\r\n<td class=\"has-text-align-left\" dir=\"ltr\" data-align=\"left\"><strong><span class=\"has-inline-color has-very-dark-gray-color\">B2B customer satisfaction survey questions</span></strong></td>\r\n</tr>\r\n<tr>\r\n<td><strong>Last Purchase</strong></td>\r\n<td class=\"has-text-align-left\" dir=\"ltr\" data-align=\"left\">Quality <br />Guaranty or warranty <br />Shape and design <br />Packaging <br />Life span <br />Usage and functions <br />On-time delivery <br />Speed of delivery <br />Value for money</td>\r\n</tr>\r\n<tr>\r\n<td><strong>Satisfaction with the Support Team</strong></td>\r\n<td class=\"has-text-align-left\" data-align=\"left\">After-sales service<br />Kindness of staff <br />Staff assistance <br />Cleanness of personnel<br />Expertise of staff <br />Settlement of claims</td>\r\n</tr>\r\n<tr>\r\n<td><strong>The Brand and Rivals</strong></td>\r\n<td class=\"has-text-align-left\" data-align=\"left\">Brands website and social media <br />Brands reputation <br />Voice of brand <br />The brands biggest rivals<br />Brands prices compare to rivals<br />Understanding customers' needs and problems</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<p dir=\"ltr\" style=\"text-align: left;\"> </p>\r\n<h3 dir=\"ltr\" style=\"text-align: left;\"> </h3>\r\n<h3 dir=\"ltr\" style=\"text-align: left;\"> </h3>\r\n<h3 dir=\"ltr\" style=\"text-align: left;\"> </h3>\r\n<h3 dir=\"ltr\" style=\"text-align: left;\"> </h3>\r\n<h3 dir=\"ltr\" style=\"text-align: left;\"> </h3>\r\n<h3 dir=\"ltr\" style=\"text-align: left;\"> </h3>\r\n<h3 dir=\"ltr\" style=\"text-align: left;\"> </h3>\r\n<h3 dir=\"ltr\" style=\"text-align: left;\"> </h3>\r\n<h3 dir=\"ltr\" style=\"text-align: left;\"> </h3>\r\n<h3 dir=\"ltr\" style=\"text-align: left;\"><strong>Fifth step: What are the ways to survey customer satisfaction?</strong></h3>\r\n<p dir=\"ltr\" style=\"text-align: left;\">To run the CSAT survey and get your clients' feedback on your brand, you can use some old-fashioned and brand new ways. </p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">The first option you have is to write some questions on a piece of paper and ask your customers to check the items immediately. In this method, you will see that many customers may answer unwillingly or poorly to the questions. They cannot complete the questionnaire efficiently and at a time that suits them.</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">The second way is less old-fashioned. You can call your customers and ask them some questions. In this way, you have more control over customers, but you can request fewer questions. Plus, some customers may not answer the phone or have not the time to dedicate.</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">The third way is to get face to face interview. This way is an excellent method to communicate with your customers. You can ask more questions if they have time. You can probably be more sure of their honest answers, but what would you do if they were far from your office? You should pay more money to access them and don't forget to set a meeting to ensure they are present. </p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">The fourth and the last way is the most brand new one. It has a low cost with the most responsiveness. Customers have more time to complete the customer satisfaction survey. It is easy to assemble and to make the template. You can see and analyze the results quickly. And you can ask many types of questions to attract customer's attention. </p>\r\n<h2 dir=\"ltr\" style=\"text-align: left;\"><strong>How to Analyze and Present a Customer Satisfaction Survey Data?</strong></h2>\r\n<p style=\"text-align: left;\"><img class=\"wp-image-1346\" src=\"../../../../../blog/wp-content/uploads/2020/09/71536.jpg\" alt=\"\" /></p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">Your customers made their contributions with you and gave you their feedbacks. Now it is time to analyze and present your customer satisfaction survey.</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">Remember to choose an online survey platform that gives you a complete report of your survey. For example, in Porsline, you can see the full information on your customer's contribution. From the network, they answered the survey to the devices did they use or the response rate.</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">Other information will be in your access in charts, diagrams, and tables, making your work easy to present the customer satisfaction survey.</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">To analyze the results, you can use simple analytical methods such as batch analysis, correlation analysis, and trend analysis.</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">Remember your goals, track your pain points, identify the root cause of the problems, and provide solutions to solve them.</p>\r\n<p dir=\"ltr\" style=\"text-align: left;\">You should take the time and analyze your report carefully. Of course, Porsline made it easy to present the customer feedback data, but you need an efficient result to make the right decisions.</p>",
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