Porsline Blog

November 27, 2022Customer Experience

Creating a customer club – From strategy to implementation and analysis

«Customers who have bought from you several times before (regular customers) are 60% more likely to buy from your business than new customers.» At first glance, the above sentence might seem exaggerated.

November 27, 2022

Customer Experience

Creating a customer club – From strategy to implementation and analysis

«Customers who have bought from you several times before (regular customers) are 60% more likely to buy from your business than new customers.» At first glance, the above sentence might seem exaggerated.

September 20, 2022Customer Experience

The Net Promoter Score (NPS) and its Applications

«How likely is it that you would recommend us to your friends?» That is the last sentence your customers are expecting to hear.

September 20, 2022

Customer Experience

The Net Promoter Score (NPS) and its Applications

«How likely is it that you would recommend us to your friends?» That is the last sentence your customers are expecting to hear.

September 16, 2022Customer Experience

A Full Guide to Evaluating and Improving Customer Experience Management + some Recommended Books

Customer experience management comes on top of business priorities in the next five years. Companies that focus on customer experience reduce defection rates and thus increase their revenue and make more profits.

September 16, 2022

Customer Experience

A Full Guide to Evaluating and Improving Customer Experience Management + some Recommended Books

Customer experience management comes on top of business priorities in the next five years. Companies that focus on customer experience reduce defection rates and thus increase their revenue and make more profits.

January 7, 2020Customer Experience

How to Start Customer Loyalty Measurement?

Customer loyalty is one of the key business indices. According to the literature review, most organizations seek to increase loyalty, maintain satisfaction and retain customers by implementing and using the “customer voice” program.

January 7, 2020

Customer Experience

How to Start Customer Loyalty Measurement?

Customer loyalty is one of the key business indices. According to the literature review, most organizations seek to increase loyalty, maintain satisfaction and retain customers by implementing and using the “customer voice” program.